Download Troubleshooting
Last updated 9/10/2026
I can't find my download
Check your inbox (and spam folder) for your order confirmation and open the 'Open your downloads' button. If you created an account with the same email, see Account > My Purchases.
My link expired
Download buttons create links that are valid for 10 minutes. Just click the button again.
The file won't open
Use a recent PDF reader such as Adobe Acrobat Reader. On phones, open the file in the Files app or a PDF app.
I reached my download limit
Contact us with your order number and we'll reset it.
